Business Communication

Topics: Communication, Nonverbal communication, Hearing Pages: 19 (5745 words) Published: April 3, 2013
Assignment - A
Question 1. What are the barriers to effective communication? Question 2. a) What is effective listening? How do you improve your listening skills?    (b) What is the difference between hearing and listening? Question 3. a) Explain barriers to effective listening?

   (b) How can we overcome listening barriers?
Question 4. How do you improve your communication skills to make business effective? Question 5. Explain Negotiation? What is the role of body language in effective negotiation process? Assignment - B

Question 1. Define a formal report. Explain structure of a formal written report. Question 2. Distinguish between:-
   (a) Negotiation & Arbitration    (b) Memorandum & Notices Question 3. You have just completed BBA from Amity, Noida and joined LG Electronics. Your profile includes preparing a list of interview questions for recruitment of a junior executive. Make a list of proposed questions for interviewing the candidates. Case Study

BUSINESS COMMUNICATION To deliver a message, we must communicate. We communicate in many ways: through our actions, through our words, through our appearance, and even through the company that we keep. What is communicated and how it is communicated is important to relationships between individuals, between departments in a company, and between a company and its customers. Milt - Moses, the leader of the community Insurance company, understand the importance of good communication to the success or failure of a business. Moses talks to us about the importance of communication from various perspectives. In describing how he was motivated to enter the insurance field, we learn about an impression of the industry that he got from his own insurance agent. Moses was not actively recruited, in fact he sought our job. Why did he pursue insurance ? Through observation, he got the idea that insurance could be a lucrative business, and one that might present fewer barriers to him than other careers that he had considered. In his own agency, Moses uses many approaches to convey a good image to the community. Moses also talks about communication within his agency. We hear about his style of communicating with his staff, his policy toward maintaining an open door, and his belief in the importance of providing top quality service. His employees do not learn these things about Moses and the company by chance. At the same time, everyone who works at community Insurance does not necessarily get the same message, in the same way, or at the same one of the challenges that any company faces is to communicate in a way that the general message gets across. Milt-Moses shows us that this can be done in several ways. We see evidence of business planning, job assignment, and an openers to talk with employees. Perhaps, most importantly, we get the feeling that Milt Moses walks the talk; not only does he share his beliefs about business, he openly practices them. Question 1. What do you think Moses is trying to convey to his staff about? How the company should operate? Question 2. Do you think he is successful in conveying the message? Question 3. Do you think Milt-Moses is successful in communicating his commitment to providing excellent service to customers? Why or Why not? Assignment - C

Given are the four possible meanings of the each idiom mentioned. Select the one which best expresses the meaning of the idiom (1 to 10) 1. It was surprising to see that she looked to pretty at close quarters.     a) Very near

    b) government quarters
    c) close confinement 
    d) close examination
2. The two women are so jealous, that at the drop of a hat they start insulting each other.     a) when a hat falls
    b) when anyone drops a hat
    c) for no reason at all
    d) on every occasion.
3. I felt that it was a tall order to expect Sonia to go home alone at twelve in the night.     a) difficult
    b) too much
    c) customary
    d) simple
4. Now that...
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