EFFECTIVE COMMUNICATION CJA/304

Topics: Sense, Hearing, Brain Pages: 3 (1020 words) Published: April 8, 2014


Effective Communication
CJA/304
January 20, 2014
University of Phoenix

Effective Communication
Introduction
Effective communication between team members is a desire to have within all criminal justice organizations. Communication cannot only be done verbally; it can also be done nonverbally with the use of body language as well. Another major component in effective communication is having the ability to know the difference between listening and hearing. Even though effective communication is vital to the success of criminal justice organizations, there are many barriers to overcome such as: language barriers, communication involving semantics, and the ability to listen.

The Process of Verbal & Non-Verbal Communication and the Associated Components of Each There are two types of effective communication channels in the criminal justice field that are known as formal and informal channels. According to (www.businessdictionary.com), “A type of verbal presentation or document intended to share information and which conforms to established professional rules, standards and processes and avoids using slang terminology. The main types of formal communication within a business are downward where information moves from higher management to subordinate employees, upward where information moves from employees to management and horizontal where information is shared between peers.” In the criminal justice organization, the formal communication channel goes upwards within the chain of command based on the ranking system. The military is a perfect example because they are ran through a chain of command system where they are forced to utilize the formal communication channel. According to (www.ehow.com), “Formal channels of communication are within the hierarchy of the criminal justice field. The chain of command directs the formal channels of upward, downward, and horizontal communication through the levels of command. The organization's hierarchy...

References: Business Dictionary. (2014, Jan 6). Formal Channels of Communication. Retrieved from http://www.businessdictionary.com
Difference Between. (2013, December 12). Difference Between Hearing and Listening. Retrieved from http://www.differencebetween.info
San Diego Reader. (January 2, 2014). Language Barrier Prompts Naval Hospital Bomb Scare. Retrieved from http://www.sandiegoreader.com
eHow. (2014, Jan 10). Formal and Informal Channels of Communication. Retrieved from http://www.ehow.com
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